Business

Emotional Intelligence

Emotional intelligence has been defined, by Peter Salovey and John Mayer, as “the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior”.

Empathy as a skill

Empathy is the ability to accurately put yourself “in someone else’s shoes”– to understand the other’s situation, perceptions, and feelings from their point of view – and to be able to communicate that understanding back to the other person. Empathy is a critical skill for us to have as a leader.

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